"Service" refers to the AI automation workflows designed, built, and maintained by cmwebs, as detailed in the selected plan.
"Setup Fee" refers to the one-time payment covering the design and technical configuration of the agreed automations.
"Monthly Fee" refers to the recurring payment covering maintenance, monitoring, and support of active automations.
"Automation" refers to a single automated workflow connecting two or more third-party platforms via Zapier and Claude AI.
"Revision" refers to a modification request to an existing automation, a change in logic, tone, trigger, or output format.
"Scope" refers to the specific automations and services listed in the plan selected by the Client at the time of signing.
cmwebs agrees to design, build, test, and maintain the automations included in the plan selected by the Client (Starter, Business, or Premium). The exact number and type of automations are defined in the plan description provided prior to signing.
Any request for automations, integrations, or services beyond the agreed Scope constitutes an out-of-scope request and will be quoted and billed separately.
cmwebs will use commercially reasonable efforts to deliver the agreed automations within 48 hours of receiving all required access credentials from the Client.
The Client agrees to pay the Setup Fee in full prior to the commencement of any work.
The Monthly Fee is due in advance on the 1st of each calendar month. Payment must be received within 10 days of the due date.
In the event of non-payment within 10 days, cmwebs reserves the right to suspend all active automations without notice. Services will be restored upon receipt of full payment.
If payment remains outstanding for more than 30 days, this Agreement will be deemed automatically terminated and all automations permanently deactivated.
All prices are stated in Swiss Francs (CHF) and are exclusive of any applicable taxes.
Clients who select the Annual plan commit to a minimum contract duration of 12 months from the date of signing. The discounted monthly rate (20% off the standard Monthly rate) applies for the full 12-month period and is billed monthly.
Clients on the Annual plan may not cancel before the end of the 12-month commitment period. Early termination by the Client will result in an early termination fee equal to the remaining monthly fees due for the unexpired term, up to a maximum of 2 months of the applicable Monthly Fee.
At the end of the 12-month period, the Annual plan automatically renews for a further 12 months at the then-current Annual rate, unless the Client provides written notice of cancellation at least 30 days before the renewal date.
Clients on the Monthly plan have no minimum commitment and may cancel at any time with 30 days written notice as set out in Article 7.
Switching from Annual to Monthly is only permitted at the end of a commitment period. Switching from Monthly to Annual is permitted at any time and resets the 12-month commitment from the date of the switch.
The Setup Fee is non-refundable once work has commenced. Work is deemed to have commenced upon receipt of the Setup Fee and the Client's provision of at least one required access credential.
If the Client cancels after work has commenced but before go-live, the Setup Fee will not be refunded under any circumstances.
cmwebs offers a 7-day satisfaction guarantee on the Setup Fee. If, within 7 calendar days of the agreed automations going live, the automations do not function as technically described in the agreed Scope, the Client may request a full refund of the Setup Fee.
To request a refund under this guarantee, the Client must:
This guarantee applies exclusively to technical failures directly attributable to cmwebs. It does not apply in cases where:
The Monthly Fee is not covered by this guarantee and is non-refundable in all circumstances. This guarantee may only be invoked once per contract and does not apply to automations added or modified after the initial go-live date.
The Client agrees to provide all required access credentials, OAuth authorizations, and platform access within 7 calendar days of signing.
The 48-hour setup period begins only upon receipt of all required access credentials. Delays caused by the Client are not the responsibility of cmwebs.
The Client is responsible for maintaining valid accounts and active subscriptions on all required third-party platforms including Gmail, Shopify, Zapier, Mailchimp, Notion, Typeform, and Otter.ai.
The Client agrees not to modify, disable, or interfere with any automations built by cmwebs without prior written consent.
A Revision is defined as any modification to an existing automation's logic, triggers, tone, conditions, or output format.
The number of Revisions included per month depends on the selected plan:
All revision requests must be submitted via email to cmwebsagency@gmail.com. Unused Revisions do not carry over to subsequent months.
Clients on a Monthly plan may terminate this Agreement at any time by providing 30 days' written notice via email to cmwebsagency@gmail.com.
Clients on an Annual plan may not cancel before the end of the 12-month commitment period. Early termination fees apply as described in Article 3a.
The Monthly Fee for the current billing month is non-refundable upon cancellation. cmwebs may terminate this Agreement immediately and without notice if:
Upon termination, cmwebs will disconnect all OAuth connections and deactivate all automations within 5 business days.
All automation workflows, prompt structures, logic configurations, and technical frameworks developed by cmwebs remain the sole intellectual property of cmwebs.
The Client is granted a limited, non-exclusive, non-transferable licence to use the automations for the duration of this Agreement and solely for their own business operations.
Upon termination, the Client's licence is immediately revoked. The Client may not reproduce, sell, sublicence, or share the technical configurations of any automation built by cmwebs.
cmwebs provides its services on an "as-is" basis. No guarantee of uninterrupted service is made.
cmwebs is not liable for service interruptions or errors caused by third-party platform outages or API changes (Zapier, Google, Shopify, Anthropic, etc.), changes to the Client's account settings, or force majeure events.
In no event shall cmwebs's total liability exceed the total amount paid by the Client in the 3 months preceding the event. cmwebs does not guarantee specific outcomes in terms of revenue growth, cost savings, or conversion rates.
This service relies on Claude AI by Anthropic. The behaviour, pricing, and availability of Claude AI may change at any time without notice from Anthropic.
If such changes materially affect service delivery, cmwebs will notify the Client and work in good faith to find a suitable alternative. Such changes do not entitle the Client to a refund of fees already paid.
All contractual communications including cancellation notices, revision requests, and formal requests must be submitted in writing via email to cmwebsagency@gmail.com.
Communications made through Slack, WhatsApp, SMS, or phone do not constitute official contractual notices.
This Agreement is governed by Swiss law. Any dispute shall be subject to the exclusive jurisdiction of the courts of Lugano, Canton Ticino, Switzerland.
The Parties agree to attempt to resolve any dispute in good faith before initiating formal legal proceedings.
These Terms constitute the entire agreement between the Parties. They may only be amended by a written document signed by both Parties. If any provision is found to be invalid, the remaining provisions shall continue in full force and effect.