E-commerce

Order Confirmation

Every order acknowledged with a personal touch.

ShopifyClaude AIGmail

The problem

Your order confirmations are cold, generic, and forgettable.

The moment after purchase is when customers are most engaged. A generic 'Your order has been placed' email wastes that moment. A warm, personalised message builds trust, reduces support tickets, and increases the chance of a repeat purchase.

How it works

Step by step.

We handle the entire setup. Here's exactly what happens under the hood once it's live.

New order placed on Shopify

A customer completes checkout. Zapier detects the new order event instantly, product names, quantities, delivery address, customer name.

Order data sent to Claude

Zapier passes all order details to Claude, along with your brand voice guidelines. Claude knows what was ordered and who ordered it.

Claude writes the confirmation

Claude generates a warm, specific confirmation, thanking the customer by name, listing their items, and adding a genuine human message that reflects your brand.

Email delivered immediately

The confirmation lands in the customer's inbox within seconds of purchase, faster and more personal than Shopify's default notification.

What connects

The tools involved.

Everything works with software you already use. No new platforms to learn.

Shopify

Triggers the automation when a new order is placed.

How to connect

Collaborator access via Shopify admin

Claude AI

Writes a personalised confirmation email based on the order details.

How to connect

API key in Zapier

Gmail

Sends the confirmation from your store's email address.

How to connect

Connected to your Google account

Demo

See it in action.

A short walkthrough of this automation running live.

Demo video coming soon

Included in

Available from the Starter plan.

This automation is included in Starter and above. Setup is handled entirely by our team · Also included in Business, Premium.

Starter

and above

Start automating View all plans