Communication

Google Reviews Management

Every review gets a reply. Always.

Google My BusinessClaude AIGmail

The problem

Reviews are going unanswered and it's costing you customers.

Google rewards businesses that respond to reviews with higher local rankings. But reading each review and writing a genuine, personalised reply takes time you don't have. Negative reviews without a response look even worse.

How it works

Step by step.

We handle the entire setup. Here's exactly what happens under the hood once it's live.

Connect Google My Business

You authorize Zapier to access your Google Business Profile via OAuth. Same Google login you already use, one click.

New review triggers the Zap

Every time someone leaves a review (1 to 5 stars), Zapier detects it instantly and starts the workflow.

Claude reads and crafts a reply

Claude reads the review text and star rating, then writes a personalised response, thankful for positives, constructive and professional for negatives.

Reply posted automatically

The response is posted directly to your Google listing. No login required from you, no delay.

What connects

The tools involved.

Everything works with software you already use. No new platforms to learn.

Google My Business

Your Google Business Profile where reviews appear.

How to connect

OAuth via Google login

Claude AI

Reads each review and writes a contextual, human reply.

How to connect

API key in Zapier

Gmail

Sends you a notification whenever a new review is replied to.

How to connect

Connected to your Google account

Demo

See it in action.

A short walkthrough of this automation running live.

Demo video coming soon

Included in

Available from the Starter plan.

This automation is included in Starter and above. Setup is handled entirely by our team · Also included in Business, Premium.

Starter

and above

Start automating View all plans